" ... In a world of fast-diminishing customer and employee loyalty, for-profits can learn substantial lessons from nonprofits in three areas: identifying and serving an irresistible mission that emphasizes a higher purpose; cultivating passionate employees; and keeping customers engaged and loyal. The practices of the best nonprofits in these areas are worth considering."
"Your best employees are a lot like volunteers: They have other options and can leave... Most businesses mistakenly assume that their most valued employees will stay put and stay happy if they pay them enough. But research indicates that salary is not the most effective motivator... With money for salaries always in short supply, the non-profit sector has mastered the intangibles that keep people engaged."
"For a long time it has been assumed that this learning is a one-way street, with nonprofits looking to businesses for big ideas. Astute observers and practitioners can see that the street runs in both directions."
See the full article from Forbes.com, here.
Framing is a process of making choices about what to emphasize - and what to leave unsaid. The FrameWorks Institute identifies which themes to avoid and recommends which alternatives to use to advance your conversation.
What are the assumptions regarding human service agencies? How do we change these perceptions? First, what are the misconceptions of human service agencies?
A significant portion of the general public is unfamiliar with the term “human services” and, when asked to define or explain the term, most people are simply stumped. When people are pushed to fill in this cognitive hole about human services, they fall back on the following models of service provision:
(The Frame Works Institute, 2016)